Frequently Asked Questions (FAQ)

Welcome to The Flexi Mart's FAQ page! Below are answers to some of the most common questions our customers ask.

1. What products do you sell?

We currently specialize in headphones and AirPods, offering high-quality audio products at great prices. In the future, we plan to expand our collection to include more categories.

2. How can I place an order?

Ordering is simple!
✔ Browse our store and add items to your cart.
✔ Proceed to checkout and enter your shipping details.
✔ Make a secure payment, and you’ll receive an order confirmation via email.

3. What payment methods do you accept?

We accept credit/debit cards, and other secure payment methods available at checkout.

4. How long does shipping take?

Shipping times vary based on your location:
📦 Standard Shipping: 7-10 business days (Free)
🚀 Express Shipping: 3-7 business days (Extra charges apply)

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package online.

6. Do you offer returns or refunds?

Yes! We have a 7-day return policy. If you receive a damaged or incorrect product, contact us within 7 days of delivery for a replacement or refund.

7. Can I cancel my order?

Orders can only be canceled within 24 hours of placing them. After this period, processing begins, and cancellation is not guaranteed.

8. What if I receive a damaged or defective product?

We apologize for any inconvenience! Please contact us immediately with photos of the item, and we will resolve the issue quickly.

9. How can I contact customer support?

We’re always happy to help! Reach out to us via:
📧 Email: theflexicart786@gmail.com